Privacy Policy

Effective Date: November 1, 2024

At Cell City, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, use our website, communicate with us, or use our services. This policy is designed to comply with applicable U.S. federal and state laws, including the New York SHIELD Act and the California Consumer Privacy Act (CCPA), where applicable.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

• Full name

• Mailing and billing address

• Email address

• Phone number

• Any information provided when requesting a quote, repair, or service

Device Information

Information related to devices submitted for service, including:

• Device make and model

• Serial number or IMEI

• Condition and repair history

• Accessories provided with the device

Payment Information

Payment information required to complete transactions, such as credit or debit card details. Cell City does not store full payment card numbers. All payment transactions are processed securely by third-party payment processors.

Website & Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent

• Referring website or link

2. Cookies & Tracking Technologies

Our website may use cookies, pixels, or similar tracking technologies to:

• Improve website functionality and performance

• Understand visitor behavior and usage trends

• Enhance user experience

You may disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

3. How We Use Your Information

We use collected information for purposes including but not limited to:

• Providing and managing repair and retail services

• Communicating about device status, orders, or inquiries

• Processing payments and completing transactions

• Sending service updates, receipts, or confirmations

• Improving services, operations, and customer experience

• Preventing fraud and unauthorized activity

• Complying with legal, regulatory, and contractual obligations

4. SMS & Communication Consent

By providing your phone number, you consent to receive calls or text messages from Cell City regarding:

• Repair updates

• Order confirmations

• Appointment notifications

• Customer service communications

Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP or contacting us directly.

5. Disclosure of Your Information

We do not sell or rent your personal information.

We may share information only in the following circumstances:

Service Providers

With trusted third-party providers that assist in:

• Payment processing

• Shipping and logistics

• IT and system support

These providers are authorized to use information only as necessary to perform their services.

Legal Compliance

When required by law, court order, subpoena, or governmental request.

Business Transfers

In the event of a merger, sale, transfer, or acquisition of all or part of our business, customer information may be transferred as part of that transaction.

6. Data Security (NY SHIELD Act Compliance)

We maintain reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Restricted access to sensitive data

• Secure payment processing systems

• Employee confidentiality obligations

Despite these measures, no system can be guaranteed to be 100% secure. Use of our services is at your own risk.

7. Your Privacy Rights

General Rights (All Customers)

You have the right to:

• Request access to personal information we hold

• Request correction of inaccurate or incomplete information

• Request deletion of personal information, subject to legal and operational requirements

California Privacy Rights (CCPA Notice)

If you are a California resident, you have the right to:

• Know what categories of personal information we collect

• Request deletion of personal information

• Request disclosure of data usage

Cell City does not sell personal information as defined by the CCPA.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain records for legal, tax, or business purposes

• Resolve disputes or enforce agreements

Information is securely deleted or anonymized when no longer required.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:

Cell City

54 W Park Ave

Long Beach, NY 11561

United States

📧 Email: [email protected]

📞 Phone: +1 (516) 897-6060